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Vice President of Operations

Ref: AS7604211

Alpharetta, Georgia, USA

$200,000

  • Permanent
  • Operational Excellence
  • Strategic Leadership
  • Tech-Savvy

About the candidate

An accomplished Vice President of Operations, this professional brings over a decade of high-level experience primarily specializing in global business service operations. Their career is marked by substantial success in driving operational excellence, enhancing customer satisfaction, and steering large-scale operational projects across multiple international business units. With a profound ability to manage and optimize complex service delivery processes, they adeptly leverage technology and industry best practices to boost performance and efficiency.

Notably successful in fostering team development and accountability, this candidate's well-rounded leadership includes implementing strategic service delivery solutions that have significantly enhanced customer satisfaction and reduced operational costs within a large consumer goods corporation and a prominent supply chain solutions provider.

What makes them great?

  • Strategic Leadership: Known for a proactive and insightful leadership style that anticipates market shifts and internal challenges, effectively positioning organizations for success.
  • Technology Implementation: Played a pivotal role in the adoption of a new ERP system that streamlined operations and boosted data integrity and accessibility, fostering better business decisions.

Areas of expertise

  • Operational Excellence & Cost Reduction: Champions initiatives that improve efficiency and reduce costs, achieving tangible gains such as a 15% reduction in operational costs and a 30% improvement in service turnaround times in previous roles.
  • Service Delivery Strategy: Expert in crafting and executing service delivery strategies that enhance customer satisfaction and align with business goals. Demonstrated this through a global strategy that improved customer satisfaction by 20%.
  • Stakeholder Management: Skilled in negotiating and managing relationships with key stakeholders, ensuring alignment of operational activities with broader corporate objectives.