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Solution Customer Success Manager

Ref: AS9433227

Atlanta, GA

$121,000

  • Permanent
  • Strategic Account Management
  • Risk Mitigation
  • Client Training Expertise

About the candidate

A results-driven professional with over six years of experience in customer success and account management, this candidate has a strong background in the supply chain management sector. They have demonstrated their ability to enhance customer engagement and satisfaction through strategic planning and relationship building. Known for their proactive approach and commitment to delivering value, they excel in fast-paced environments, skillfully handling client portfolios while driving the adoption of innovative solutions. They are particularly adept at fostering executive relationships and guiding organizations towards achieving business objectives by leveraging their robust analytical skills and interpersonal communication abilities.

What makes them great?

  • Increased product engagement by 30% for a mid-size technology firm through effective customer success strategies and personalized support.
  • Led implementations that improved operational efficiency by 20% for a regional provider, directly influencing increased customer renewals.
  • Enhanced customer satisfaction and service response times via strategic improvements as part of a national logistics company's support team.

Areas of expertise

  • Strategic Account Management: Proven track record in managing high-value strategic accounts, improving engagement and reducing churn rates significantly.
  • Risk Management: Highly skilled in identifying potential risks and implementing proactive strategies that enhance both client satisfaction and retention.
  • Client Training and Onboarding: Developed and executed training programs tailored to client needs, facilitating smooth onboarding processes and boosting product use efficiency.