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Snr Dedicated Ops Manager

Ref: 445217

Charlotte, NC

$95,000

  • Permanent
  • Operational Efficiency
  • Team Leadership
  • Route Optimization

About the candidate

With extensive experience in overseeing transportation operations for multi-billion dollar businesses, this Senior Dedicated Operations Manager based in Charlotte, NC, brings a profound expertise particularly in operational efficiencies and supply chain management. This candidate has demonstrated a commendable ability for leading dynamic teams and has a strong track record of maintaining an on-time delivery percentage of over 98% across multiple states including NC, SC, TN, VA, and W. VA. They have successfully initiated and managed departments, showcasing superior negotiation and relationship-building skills.

This candidate's career spans pivotal roles in both transportation and operations management within large-scale business environments, contributing significantly to process improvements and efficient route planning. Their leadership style is proactive and centered around providing top-notch customer service, enhancing team communication, and mentoring new operations personnel.

What makes them great?

  • Robust Experience: Over 20 years managing extensive transportation and operational teams with consistent successes including maintaining an on-time delivery rate of over 98%.
  • Strategic Implementations: Initiated critical departments and training systems leading to streamlined communication and higher retention.
  • Customer Service Excellence: Expert in tailoring operations to enhance customer service and client satisfaction, evidenced by successful relationship management and negotiation outcomes.

Areas of expertise

  • Operations Management: Adept at overseeing safe and efficient delivery of freight in large geographical areas, managing various terminals and sustaining high delivery success rates.
  • Team Leadership: Proven ability to lead, train, and mentor substantial teams; this includes initiation of departments dedicated to improving employee retention and communication within the organization.
  • Route Optimization: Significant experience in enhancing route efficiency and territory planning, leading to substantial operational improvements.