Service Process Manager
Ref: AS7873561
Norcross, GA, USA
$90,000
- Permanent
- Operational Efficiency Improvement
- Strong Project Management
- Expert In SAP And Dynamics
About the candidate
The candidate is a passionate Service Process Manager with a strong engineering background and over three years of experience in service process management and systems optimization. Skilled in supporting field service teams, they hold a degree in Engineering and have developed a keen expertise in SAP and Microsoft Dynamics. In their previous roles at a global technology solutions provider, a mid-size manufacturing company, and a regional IT services firm, the candidate has demonstrated an excellent capability to handle complex operational challenges and enhance service delivery outcomes.
They have a proven track record of driving improvements in service process efficiencies and operational excellence. Their analytical abilities allow them to leverage data to uncover improvement opportunities, and their robust project management and communication skills ensure effective execution and stakeholder engagement.
What makes them great?
- Operational Efficiency: Achieved a throughput increase by streamlining workflows which led to a 20% reduction in service delivery times at a mid-size manufacturing company.
- Process Improvements: Led initiatives that significantly enhanced operational processes by integrating advanced service management tools and practices.
- Problem Solving: Exceptional analytical and problem-solving skills, capable of using data systematically to address and resolve operational challenges.
Areas of expertise
- Service Process Optimization: Expertise in refining service workflows and enhancing system functionalities within global technology environments.
- Project Management: Strong experience in overseeing projects, ensuring timely completion and alignment with strategic objectives.
- Data Analysis and Performance Monitoring: Proven ability in analyzing data to drive process and performance enhancements.