Service Manager

Ref: AS8588174

McDonough, USA

$100,000

• Permanent
• Proven Leadership
• Enhanced Customer Satisfaction
• High Safety Standards

About the candidate

The candidate is a seasoned Service Manager with a rich history of enhancing service operations within the engineering, technology, and equipment rental sectors. Over six successful years, they have consistently driven improvements in customer satisfaction, team performance, and operational efficiency. Their approach integrates robust communication skills with strong leadership, fostering both staff development and client relations. This proactive and organized professional is dedicated to upholding high standards of safety and regulatory compliance, making them an ideal leader in any service-driven environment.

What makes them great?

• Problem Solving and Innovation: Demonstrated ability to identify and resolve service issues, leading to a 30% improvement in customer feedback ratings at a technology solutions provider.
• Business Development: Instrumental in boosting service plan sales by 15% over two years through strategic client engagement and relationship management.
• Safety and Compliance: Advocates for and implements essential safety training and compliance measures, significantly reducing workplace incidents and ensuring adherence to OSHA regulations.

Areas of expertise

• Operational Efficiency: Known for significantly improving response times and service delivery, ensuring a seamless and efficient customer experience.
• Team Leadership and Training: Experienced in leading and enhancing the skills of service teams, ensuring high standards and compliance with industry regulations.
• Client Relationship Management: Proven ability to cultivate and strengthen relationships with key clients, resulting in increased business and customer loyalty.