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Service Manager

Ref: AS6031794

Hoschton, GA, USA

$60,000

  • Permanent
  • Efficiency Improvement
  • Customer Satisfaction
  • Team Leadership

About the candidate

The candidate is a highly skilled Service Manager with a robust background in customer service and team leadership, primarily focused within the material handling industry. With a dynamic approach to driving operational excellence, they have excelled in steering diverse service teams to achieve top-notch quality standards while maintaining profitability. They possess exceptional communication skills, which are complemented by their ability to foster collaboration and lead with a proactive, team-oriented style. This individual flourishes in fast-paced environments that demand acute problem-solving and a continuous pursuit of improvement, with a strong emphasis on employee development and elevating customer satisfaction.

What makes them great?

  • Efficiency Improvement: Achieved a 20% increase in operational efficiency by integrating lean management practices within a regional material handling company.
  • Reduction in Downtime: Key in achieving a 15% reduction in equipment downtime at a mid-sized equipment rental firm through effective team management and performance monitoring.
  • Implementation of Tech Solutions: Facilitated the adoption of new service management software, enhancing operational accuracy and efficiency in a national logistics company.

Areas of expertise

  • Operational Excellence: Proven ability to enhance service operations through the application of lean management techniques, significantly improving efficiency and customer response times.
  • Team Leadership and Development: Skilled in managing, mentoring, and leading teams to exceed corporate targets by fostering a high-performing and safety-conscious work environment.
  • Customer Service Excellence: Adept in building trust and maintaining strong relationships with clients to boost customer satisfaction and loyalty.