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Service Account Manager

Ref: AS3965281

Marietta, GA, USA

$60,000

  • Permanent
  • Expert In Customer Relationship Management
  • Proven Revenue Growth Leader
  • Strategic Service Delivery

About the candidate

The candidate is a seasoned Service Account Manager with extensive experience in the logistics and delivery sector, particularly focusing on account management and enhancing customer relations. Their career spans over large global logistics providers, regional freight companies, and a mid-sized e-commerce firm. This breadth of experience has honed their abilities to not only manage key accounts but to also implement strategic service enhancements and establish long-term client relationships. They are known for their analytical and methodical approach to improving service delivery and customer satisfaction.

Collaboration stands out as a hallmark of their working style, effectively coordinating with multidisciplinary teams to achieve business objectives. Whether it's through leading customer service teams or partnering with sales and project execution teams, their efforts have consistently resulted in improved customer satisfaction scores, higher retention rates, and successful implementation of service improvements reflecting the evolving market demands and client needs.

What makes them great?

  • Proven Results in Customer Retention: Achieved a significant 20% increase in customer retention rates through strategic service improvements and new offerings within a global logistics context.
  • Critical Role in Revenue Growth: Instrumental in increasing contract renewals by 30% year-over-year by enhancing customer experiences and service offerings at a regional freight company.

Areas of expertise

  • Customer Relationship Management: Expert in fostering strong client connections, enhancing customer satisfaction, and securing long-term partnerships.
  • Service Delivery Optimization: Skilled in identifying and implementing improvements in service execution to streamline operations and enhance overall service metrics.
  • Team Leadership and Collaboration: Adept at leading service teams and collaborating with cross-functional groups to align strategic service goals with client needs.