We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast USA systems have been breached.
Find out how to protect yourself here.
View all candidates

Senior Operations Manager

Ref: AS2463642

Nottingham, UK

$60,000

  • Permanent
  • Strategic Problem Solver
  • Team Leadership Expert
  • Operational Efficiency Enhancer

About the candidate

Adept at driving operational excellence and fostering team collaboration, the candidate offers a robust background in logistics and customer service management, spanning over 8 years. With a proven track record in leading change and enhancing operational efficiencies, they shine in fast-paced, dynamic environments. The candidate's strategic implementation of process improvements and innovative solutions has resulted in significant service delivery upgrades and enhanced customer satisfaction levels.

What makes them great?

  • Operational Enhancements: Achieved a 15% increase in on-time delivery rates year-over-year through meticulous process optimizations and team engagement.
  • Service Improvement: Instrumental in reducing service complaints by 20% via structured customer feedback loops and process integrations across departments.
  • Cost Management: Drove a 10% reduction in operational costs by streamlining logistics functions and utilizing automated solutions.

Areas of expertise

  • Process Improvement: Proven ability to spearhead strategies that enhance operational workflows and delivery metrics.
  • Team Leadership: Experienced in guiding teams towards achieving operational targets and promoting a culture of high performance and accountability.
  • Customer Relationship Management: Skilled in nurturing robust relationships with partners and internal stakeholders, significantly improving service standards and customer satisfaction.