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Senior Manager National Account Operations Support

Ref: AS3226297

Atlanta, USA

$95,000

  • Permanent
  • Operational Excellence
  • Strategic Sales Management
  • Customer Success Specialist

About the candidate

Our candidate is a dynamic Senior Manager in National Account Operations Support with a proven track record spanning over seven years in the B2B sales operations and team management fields. They have consistently driven sales performance, streamlined operational processes, and heightened customer satisfaction across various roles. Known for their proactive leadership, they excel in fostering cross-functional collaborations that facilitate the reaching of organizational objectives. Their strategic approach not only targets immediate improvements but also aligns with long-term business goals, making them a valuable asset to any forward-thinking company.

Their experience spans from managing a team at a regional technology firm to enhancing operational workflows at a national distribution company, and delivering powerful customer success strategies at a mid-size SaaS provider. In each role, our candidate has been instrumental in implementing initiatives that have significantly increased efficiency and client retention.

What makes them great?

  • Leadership and Team Development: Known for a proactive leadership style that promotes talent development and cross-functional collaboration.
  • Performance Metrics: Skilled in developing dashboards and tools that enhance visibility into key performance metrics, leading to tangible improvements such as a 15% reduction in customer inquiry turnaround times.
  • Revenue and Customer Loyalty: Direct contribution to a 20% increase in account renewals and a 30% increase in customer retention rates.

Areas of expertise

  • Sales Performance Enhancement: Proven track record in spearheading strategies that increase sales effectiveness and customer engagement.
  • Operational Process Optimization: Adept at analyzing trends and workflows to recommend and implement process improvements.
  • Customer Relationship Management: Expertise in managing key accounts and enhancing customer retention and satisfaction through tailored solutions and proactive service.