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Residential Account Manager

Ref: AS8438569

Duluth, GA, USA

$75,000

  • Permanent
  • Client Relationship Management
  • Sales Support Excellence
  • High Customer Retention

About the candidate

This candidate is a skilled Residential Account Manager with a solid background in account management and customer relations across various sectors, including supply chain, retail, and distribution. With a knack for enhancing client engagement and retention, they have demonstrated remarkable ability in multitasking and navigating fast-paced environments effectively. They bring a wealth of experience from roles that required intensive coordination, customer service, and support to sales initiatives, making them adept at handling challenges and driving sales growth within the residential sector.

Known for their proactive approach and strong communication skills, the candidate excels in both team environments and individual settings. Their ability to adapt swiftly to meet changing customer needs and to collaborate effectively with internal teams has consistently led to improved operational efficiencies and customer satisfaction.

What makes them great?

  • Enhanced Client Renewals: Played a key role in increasing client renewals by 20% through efficient CRM management and customer follow-ups at a regional supply chain firm.
  • Improved Customer Service Operations: Contributed to refining customer service and product delivery processes, resulting in enhanced customer satisfaction ratings while working with a national home improvement retailer.
  • Collaborative Team Player: Demonstrated exemplary teamwork and communication skills, fostering strong internal and external relationships to drive business goals.

Areas of expertise

  • Client Relations and Retention: Proficient in managing pivotal client relationships and implementing strategies that enhance customer loyalty and satisfaction.
  • Sales Support and Coordination: Experienced in backing sales teams, organizing promotional activities, and streamlining operations to boost sales performance.
  • CRM Systems Management: Skilled in utilizing CRM software to track customer interactions and support sales objectives, contributing to significant improvements in client renewal rates.