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Parts and Service Director

Ref: 521415

Atlanta, GA

$100,000

  • Permanent

About the candidate

This candidate is a results-driven professional with a strong background in the automotive industry. He is highly skilled in communication and leadership and possesses excellent organizational skills. With a proven track record of accomplishments, he is seeking a position in a cooperative, professional team environment where he can leverage his skills. His experience includes serving as a Parts and Service Director, where he successfully built and managed a new team and achieved a JD Powers award within the first month of operation. He also has experience as a Service Director where he improved department profitability and exceeded monthly goals. His expertise extends to managing service departments and maintaining high customer satisfaction levels. He is a valuable asset for any organization looking to maximize revenue and profit in the automotive sector.

What makes them great?

  • Communicating with technicians and parts associates to ensure timely completion of work.
  • Provide an exceptional customer experience to drive loyalty.
  • Consecutively number one in sales, effective labor rate, hours per RO and commodities sold
  • Obtained above national average with all 3 brands in CP repairs and Maintenance repair categories, $138 ELR on repairs an $84 ELR on Maintenance repairs.
  • Reduced Service department policy by 5k per month.
  • Reduced overtime by 30 hours per week while keeping 99.8-104% tech productivity.
  • Continually building and retaining talent while obtaining highest CSI in United States out of 2500 dealers with CDJR in 2020.
  • Kept service policy between 1.5-2.5%

Areas of expertise

  • Procured a new parts and service team for a new dealership.           
  • Continually building and retaining talent while obtaining highest CSI in United States out of 2500 dealers with CDJR in 2020.
  • Oversee three Manufacturer Brands with 71 employees.
  • Develop new policy and procedures to ensure maximum productivity and increase sales on financial statement.
  • Attained and surpassed monthly goals by 8-10% over previous year to date.
  • Elevated Service department from 64% profit to 89% profit within 12 months.
  • Producing repair orders for customers with full transparency, including cost and all estimates.
  • Top advisor in Diesel repair from light duty to heavy duty vehicles.

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