Parts and Service Director

Ref: 521415

Atlanta, GA

$100,000

• Permanent

About the candidate

This candidate is a results-driven professional with a strong background in the automotive industry. He is highly skilled in communication and leadership and possesses excellent organizational skills. With a proven track record of accomplishments, he is seeking a position in a cooperative, professional team environment where he can leverage his skills. His experience includes serving as a Parts and Service Director, where he successfully built and managed a new team and achieved a JD Powers award within the first month of operation. He also has experience as a Service Director where he improved department profitability and exceeded monthly goals. His expertise extends to managing service departments and maintaining high customer satisfaction levels. He is a valuable asset for any organization looking to maximize revenue and profit in the automotive sector.

What makes them great?

• Communicating with technicians and parts associates to ensure timely completion of work.
• Provide an exceptional customer experience to drive loyalty.
• Consecutively number one in sales, effective labor rate, hours per RO and commodities sold
• Obtained above national average with all 3 brands in CP repairs and Maintenance repair categories, $138 ELR on repairs an $84 ELR on Maintenance repairs.
• Reduced Service department policy by 5k per month.
• Reduced overtime by 30 hours per week while keeping 99.8-104% tech productivity.
• Continually building and retaining talent while obtaining highest CSI in United States out of 2500 dealers with CDJR in 2020.
• Kept service policy between 1.5-2.5%

Areas of expertise

• Procured a new parts and service team for a new dealership.           
• Continually building and retaining talent while obtaining highest CSI in United States out of 2500 dealers with CDJR in 2020.
• Oversee three Manufacturer Brands with 71 employees.
• Develop new policy and procedures to ensure maximum productivity and increase sales on financial statement.
• Attained and surpassed monthly goals by 8-10% over previous year to date.
• Elevated Service department from 64% profit to 89% profit within 12 months.
• Producing repair orders for customers with full transparency, including cost and all estimates.
• Top advisor in Diesel repair from light duty to heavy duty vehicles.