Parts and Service Director
Ref: 521415
Atlanta, GA
$100,000
- Permanent
About the candidate
This candidate is a results-driven professional with a strong background in the automotive industry. He is highly skilled in communication and leadership and possesses excellent organizational skills. With a proven track record of accomplishments, he is seeking a position in a cooperative, professional team environment where he can leverage his skills. His experience includes serving as a Parts and Service Director, where he successfully built and managed a new team and achieved a JD Powers award within the first month of operation. He also has experience as a Service Director where he improved department profitability and exceeded monthly goals. His expertise extends to managing service departments and maintaining high customer satisfaction levels. He is a valuable asset for any organization looking to maximize revenue and profit in the automotive sector.
What makes them great?
- Communicating with technicians and parts associates to ensure timely completion of work.
- Provide an exceptional customer experience to drive loyalty.
- Consecutively number one in sales, effective labor rate, hours per RO and commodities sold
- Obtained above national average with all 3 brands in CP repairs and Maintenance repair categories, $138 ELR on repairs an $84 ELR on Maintenance repairs.
- Reduced Service department policy by 5k per month.
- Reduced overtime by 30 hours per week while keeping 99.8-104% tech productivity.
- Continually building and retaining talent while obtaining highest CSI in United States out of 2500 dealers with CDJR in 2020.
- Kept service policy between 1.5-2.5%
Areas of expertise
- Procured a new parts and service team for a new dealership.
- Continually building and retaining talent while obtaining highest CSI in United States out of 2500 dealers with CDJR in 2020.
- Oversee three Manufacturer Brands with 71 employees.
- Develop new policy and procedures to ensure maximum productivity and increase sales on financial statement.
- Attained and surpassed monthly goals by 8-10% over previous year to date.
- Elevated Service department from 64% profit to 89% profit within 12 months.
- Producing repair orders for customers with full transparency, including cost and all estimates.
- Top advisor in Diesel repair from light duty to heavy duty vehicles.