We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast USA systems have been breached.
Find out how to protect yourself here.
View all candidates

Operations Manager

Ref: AS5554859

Norwich, United Kingdom

$55,000

  • Permanent
  • Operational Efficiency
  • Team Leadership
  • Customer Satisfaction

About the candidate

The candidate is an accomplished Operations Manager with over seven years of dedicated experience in the retail sector, notably rooted in high-volume grocery operations. Their professional journey depicts a robust track record of polishing operational efficiency and spearheading teams towards the attainment of critical performance indicators within dynamic, swift-moving environments. Esteemed for their impactful leadership and adept coaching abilities, this candidate thrives on cultivating proficient teams and nurturing a cooperative workplace culture. Their commitment extends to maintaining compliance and customer satisfaction, ensuring an uninterrupted and gratifying shopping experience alongside pushing for perpetual enhancements.

What makes them great?

  • Operational Enhancements: Successfully implemented process improvements that led to a 15% increase in operational efficiency and significantly enhanced customer satisfaction scores, demonstrating a solid ability to drive business goals.
  • Increased Foot Traffic: Contributed to a 20% increase in foot traffic through strategic management and team engagement efforts, highlighting strong competency in boosting business outcomes and customer engagement.
  • Stock Management: Reduced stock discrepancies by 10% through improved training and communication, showcasing strong attention to detail and operational control.

Areas of expertise

  • Team Leadership: Proven ability to lead, motivate, and develop high-performing teams in fast-paced retail settings, resulting in significant improvements in personnel performance and operational productivity.
  • Process Optimization: Demonstrated expertise in identifying inefficiencies and implementing strategic process improvements that enhance overall operational efficiency and customer satisfaction.
  • Compliance and Training: Adept at ensuring strict compliance with health and safety regulations, enhancing staff training programs, and fostering adherence to company standards to reduce discrepancies and improve accountability.