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Operations Manager

Ref: AS9383650

Marietta, GA, USA

$70,000

  • Permanent
  • Operational Efficiency
  • Client Satisfaction Improvement
  • Cost Reduction

About the candidate

The candidate is a highly skilled Operations Manager with a robust background specialized in the elevator service and repair industry. With a solid track record of managing and improving operational efficiencies, their career is marked by roles at companies varying in size from local to national reach. This professional has consistently demonstrated an acute ability to enhance service quality, customer satisfaction, and profitability, especially through initiatives that reduce costs and improve service delivery.

Known for excellent leadership skills, the candidate excels in team building and training, ensuring that safety protocols and company standards are continually met. Their approach is hands-on, with a strong focus on fieldwork to maintain close contact with both technicians and clients, fostering relationships that enhance business outcomes.

What makes them great?

  • Cost Reduction Initiatives - Implemented process improvements in a regional elevator service environment that led to a 20% reduction in service callbacks, directly enhancing profitability and customer satisfaction.
  • Client Satisfaction Improvement - Developed a customer feedback program that boosted client satisfaction scores by 30% at a national company.
  • Business Growth Facilitation - Contributed to a 15% increase in repeat business through effective communication and problem-solving skills in servicing.

Areas of expertise

  • Operational Planning & Management - Proficient in overseeing daily operations and strategic planning, ensuring that all processes align with company goals and regulations.
  • Team Leadership & Training - Skilled in leading, training, and mentoring teams, with a focus on achieving high performance and compliance with safety standards.
  • Data-Driven Decision Making - Utilizes an analytical approach to driving operational improvements, leading to significant cost savings and efficiency enhancements.