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IS Application Support Analyst

Ref: AS6814680

Savannah, GA, USA

$75,000

  • Permanent
  • Supply Chain Technology Excellence
  • Operational Efficiency Expert
  • Proven IT Solutions Specialist

About the candidate

The candidate is an experienced IS Application Support Analyst specializing in supply chain technologies, equipped to manage and optimize applications like WMS and TMS within fast-paced Distribution Center environments. With a rooted background in efficiency-driven IT support, this candidate combines analytical prowess and problem-solving skills to markedly increase system performance. Adept at collaborating with teams and vendors, they ensure operational excellence while promoting user satisfaction through effective training and system optimization.

What makes them great?

  • Problem Solving: Exceptional ability to identify crucial system inefficiencies and troubleshoot them effectively, securing impactful improvements in operation.
  • Operational Improvement: Achieved significant reductions in downtime (20%) and process throughput improvement (15%) through vigilant monitoring and upgrades.
  • User Satisfaction: Enhanced user satisfaction and operational output by providing robust training and functional documentation, with outcomes such as a 30% increase in user satisfaction.

Areas of expertise

  • System Optimization: Proven track record in reducing system inefficiencies, resulting in a 20% decrease in downtime.
  • Client and Vendor Collaboration: Expert in coordinating with vendors and cross-functional IT teams to streamline operations and enhance system functionality.
  • Training and Development: Strong competence in developing user-friendly training materials that increase user engagement and improve system usability by up to 30%.