Director of Operations/Change Management/Continuous Improvement

Ref: BBBH: 501972

$130,000

• Permanent

About the candidate

Accomplished and results-driven executive with 15+ years of experience in business process optimization, driving efficiency, and improving profitability. They are an exceptional leader in people development, strategic transformation, and driving sales growth. Proven track record in streamlining operations, reducing costs, and enhancing customer satisfaction.

What makes them great?

• Implemented a rightsizing plan that captured unbilled orders, reduced Open Orders from 8% to less than 1%, and established effective business intelligence, resulting in a $1.73M contribution.
• Transformed Specialty Support organization, reducing HR expenses by $1.3M and contributing to 12% company growth in FY22.
• Achieved CSAT of 82%, QA Avg. of 86%, and reduced work in progress by nine business days through quality assurance standards and Salesforce CRM.
• Reduced Open Orders from 8% to less than 1%, contributing $0.93M to the bottom line.
• Spearheaded Agile Project Management initiatives, resulting in a 7% margin increase and successful onboarding of 14 new accounts.

Areas of expertise

• Skilled in Agile Methodologies, Agile Leadership, and Project Planning.
• Led large-scale restructuring, optimizing resource allocation and enhancing organizational efficiency.
• Led teams with 23 direct reports and managed 6 Lines of Business, achieving an impressive Associate Engagement score of 88% by implementing a creative resolution process, while leading significant contributions to company growth in FY22. 
• Holds a Bachelor of Business Administration in Business Management.
• Certified Agile Professional with affiliations in peer mentoring and Agile Alliance.