Customer Service Manager
Ref: AS3497653
Atlanta, GA
$75,000
- Permanent
- Expert In Customer Service
- Skilled In Logistics And Operations
- Immediately Available
About the candidate
The candidate is an adept Customer Service Manager with a robust background in logistics and operations management. They bring over five years of experience in customer-facing roles, focusing on team leadership, conflict resolution, and process improvement. Their ability to foster strong relationships with clients and internal teams has consistently resulted in enhanced service delivery.
The candidate has a proven track record of driving enhancements in customer service by leveraging their analytical skills to implement effective solutions and monitor performance metrics. Their dedication to creating seamless operations and their familiarity with supply chain complexities make them a valuable asset to any team.
What makes them great?
- Proven Leadership: Successfully led a team of 12, fostering skill development and driving a 20% decrease in problem resolution times.
- Operational Enhancements: Increased customer satisfaction by 15% at a mid-sized firm through effective communication and process optimizations.
- Exceptional Client Service: Awarded multiple 'Employee of the Month' accolades for outstanding service and efficiency in customer interactions.
Areas of expertise
- Team Leadership and Development: Experienced in managing and motivating a team of customer service representatives to achieve high performance levels.
- Process Improvement: Skilled in identifying inefficiencies and implementing strategic solutions that enhance operational workflow and customer satisfaction.
- Conflict Resolution: Proficient in handling and resolving customer issues swiftly, improving overall client relations.