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Customer Service Manager

Ref: AS1436035

Alpharetta, GA

$60,000

  • Permanent
  • Customer Service Efficiency
  • Team Leadership
  • Operational Enhancement

About the candidate

The candidate is an experienced Customer Service Manager with over eight years of professional expertise, predominantly within the supply chain and logistics sectors. They have a proven track record of excelling in client-facing roles and are skilled at driving operational efficiencies and enhancing customer satisfaction. Their approach combines robust analytics to assess and improve service performance with a collaborative style that facilitates effective cross-functional team engagement and fosters a conductive work environment of open communication and proactive problem-solving.

What makes them great?

  • Performance Improvement: Demonstrated ability to rebuild customer service processes, achieving a 30% improvement in customer satisfaction.
  • Operational Efficiency: Successfully reduced order fulfillment lead times by 20% through effective internal collaboration and process streamlining.
  • Customer Retention: Implemented training programs that reduced escalated complaints and improved customer retention by 15%.

Areas of expertise

  • Customer Service Strategy: Proficient in devising and implementing customer-centric strategies that enhance satisfaction and operational efficiency.
  • Analytical Skills: Expert in utilizing analytics to monitor and improve service delivery through KPIs and performance dashboards.
  • Team Leadership and Development: Experienced in leading customer service teams, developing training programs, and significantly enhancing team performance and retention.