Customer Service Manager
Ref: AS7557694
Atlanta, GA
$120,000
- Permanent
- Strategic Process Enhancement
- Customer Satisfaction Improvement
- Proactive Team Leadership
About the candidate
The candidate is a seasoned professional with over four years of experience in customer service management within the logistics sector, particularly in freight forwarding. Their career has been marked by a commitment to enhancing the customer experience and boosting team performance. Known for a proactive and collaborative approach, they excel in managing customer relationships and ensuring alignment with industry regulations. This has enabled them to drive significant improvements in customer satisfaction and operational efficiency, making them a valuable asset in dynamic, high-stakes environments.
With a background that spans roles from Logistics Coordinator to Customer Service Team Leader, they have consistently demonstrated their ability to lead teams towards achieving excellence in customer service. Their strategic input has led to marked improvements in systems and processes, thereby enhancing overall profitability and efficiency for their employers.
What makes them great?
- Proven Results: Achieved a 30% increase in customer satisfaction and a 15-20% improvement in operational metrics like delivery timings and complaint resolution.
- Strategic Impact: Played a pivotal role in process redesign and training initiatives that enhanced productivity and compliance.
Areas of expertise
- Customer Relationship Management: Expert in nurturing long-term relationships with clients, leading to sustained loyalty and business growth.
- Process Improvement: Skilled in analyzing and enhancing operations processes to boost efficiency and customer satisfaction.
- Team Leadership: Strong leadership skills, proven in guiding customer service teams to excel in performance and deliver exemplary service.