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Account Manager

Ref: AS2344390

Atlanta, GA, USA

$80,000

  • Permanent
  • Strategic Account Growth
  • Expert In Client Relationships
  • Immediately Available

About the candidate

The candidate is an Account Manager with a robust six years of experience in the SaaS industry, particularly adept in client relationship management and business growth. Their consultative approach is characterized by a deep understanding of aligning solutions with clients' strategic goals, which results in high client satisfaction and retention. This professional is organized and self-motivated, able to manage multiple priorities in a fast-paced environment, making them a valuable addition to any team.

What makes them great?

  • Increased upsells by 30% within existing accounts through strategic account reviews and deepening of key relationships.
  • Improved customer retention rates by 20% at a national tech firm by leading effective customer engagement and onboarding initiatives.
  • Contributed to a 15% rise in revenue by supporting the sales team in identifying and nurturing business opportunities.

Areas of expertise

  • Client Relationship Management: Expert in nurturing strong, trusting relationships with clients to understand their unique needs and drive satisfaction.
  • Strategic Account Growth: Skilled in identifying upselling opportunities and increasing account value through strategic reviews and enhanced engagement.
  • Efficient Process Implementation: Proven track record of optimizing processes to improve customer onboarding and retention, enhancing overall customer experience.