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Account Manager

Ref: AS4411536

Atlanta, USA

$90,000

  • Permanent
  • Customer Retention Expert
  • Strategy Development
  • Immediate Contribution

About the candidate

This Account Manager brings over three years of robust experience in the logistics and transportation sector. With a sharp focus on building and nurturing client relationships, they have successfully managed portfolios at regional and national levels, ensuring high customer retention and satisfaction. They exhibit a strong blend of strategic planning coupled with tactical execution, thriving in roles that require both innovation and the ability to meet tight deadlines. Their adaptability and proactive approach have consistently driven improvements in customer engagement and operational processes at previous positions.

What makes them great?

  • Implemented onboarding processes that improved customer adoption, demonstrating a keen ability to translate customer needs into operational strategies.
  • Enhanced service satisfaction by conducting thorough performance analyses and addressing customer needs effectively.
  • Drove a 20% increase in account renewals year-over-year, showcasing excellent negotiation and relationship management skills.

Areas of expertise

  • Client Relationship Management: Proficient in fostering and maintaining strong client partnerships, leading to significant customer retention and satisfaction improvements.
  • Strategy Development and Execution: Skilled at analyzing customer needs and crafting strategies that align with both client expectations and company goals.
  • Customer Onboarding and Support: Experienced in optimizing onboarding processes and supporting clients through effective training and problem resolution.