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Account Manager

Ref: AS9053860

Savannah, GA

$55,000

  • Permanent
  • Client Relationship Growth
  • Enhanced Service Delivery
  • Proven Account Management

About the candidate

The candidate is a seasoned Account Manager with a robust background in account management and customer service within the logistics industry. Excelling in building relationships and satisfying client needs, this professional brings a well-rounded skill set, tailored to enhancing customer interactions and service delivery. Having worked in various roles, from handling client services at a regional level to managing over 200 accounts at a national logistics firm, they possess a rich blend of experience that spans across the industry.

Noteworthy is their proactive approach and detail-oriented nature which have consistently boosted client satisfaction and retention. These skills, coupled with strong communication abilities and a structured planning method, make them exceptionally well-suited to a dynamic, client-focused role where organized service delivery is key.

What makes them great?

  • Client Relationship Building: Proven track record in nurturing and expanding client relations, leading to a 30% boost in satisfaction scores over two years at a national logistics firm.
  • Service Delivery Improvement: Skillful in implementing feedback mechanisms and communication plans that have significantly elevated customer experiences and streamlined service delivery.
  • Multi-tasking and Stakeholder Engagement: Effective at juggling multiple client accounts while ensuring stakeholder involvement and transparency.

Areas of expertise

  • Account Management: Proficient in managing large portfolios, experienced with over 200 accounts, specializing in fostering long-term client relationships and executing retention strategies.
  • Client Services Coordination: Expertise in supporting account managers and improving process efficiencies, evidenced by reduced order processing times through effective communication strategies.
  • Customer Support Excellence: Demonstrated ability in front-line customer interaction, efficient use of CRM to enhance response times and meet high service standards.