We're aware of a global phishing scam impersonating employees via email, WhatsApp and Telegram, but no Cast USA systems have been breached.
Find out how to protect yourself here.
View all candidates

Account Manager

Ref: AS4709023

Alpharetta, GA, USA

$60,000

  • Permanent
  • Client Relationship Specialist
  • Performance Improvement Leader
  • Cross-functional Team Coordination

About the candidate

The candidate is an accomplished professional in the field of logistics and customer service, primarily focused on account management. With over three years of experience, they have demonstrated exceptional skills in maintaining client relationships, identifying opportunities for growth, and enhancing service delivery across various roles. Their journey includes significant contributions to regional and national logistics companies, where they have honed their ability to analyze performance data and coordinate cross-functional efforts effectively. This candidate thrives in collaborative environments and is driven by a desire to achieve high levels of customer satisfaction.

Throughout their career, they have been pivotal in enhancing customer retention and experience by implementing successful process improvements and maintaining diligent communication. Their proactive approach and analytical acumen make them a promising candidate for any team aiming to bolster operational efficiency and client relations within the logistics sector.

What makes them great?

  • Increase in Customer Retention: Successfully led initiatives at a regional logistics provider resulting in a 15% increase in customer retention.
  • Process Improvement: Developed strategies that reduced response times by 20%, significantly improving customer service metrics at a national freight company.
  • Sales and Support Enhancement: Aided in maintaining essential documentation and performance data which supported new service implementation and smooth client transitions.

Areas of expertise

  • Client Relationship Management: Proficient in overseeing a portfolio of key accounts ensuring optimal satisfaction and retention rates.
  • Performance Improvement: Skilled in identifying and implementing strategies that enhance operational efficiency and customer service metrics.
  • Cross-functional Team Coordination: Experienced in collaborating with different teams to streamline service delivery and client support initiatives.